Manage Data

This guide explains what data Qencode keeps, how to control who and what can access your account, and how to delete your data or your account. It covers account access, transcoding outputs and Media Storage.

Jump to:

• What Qencode keeps
• Manage access, including AI assistants
• Delete files and buckets
• Delete your account

Most of the steps below start in Settings. To open it, click the user menu in the User Portal and choose Settings. The tabs you see depend on your role in the Organization.

What Qencode keeps, and for how long

Manage access

AI assistants and connected apps

You can connect Qencode to an AI assistant such as Gemini, ChatGPT or Claude. When you connect, you sign in to your Qencode account and approve access. Depending on the assistant, it can then:

• Start transcoding jobs.
• List your jobs and check their status, progress, errors and output links.
• Read the text results of your jobs, such as transcripts, subtitles and metadata.
• List your Media Storage buckets and files, and create buckets.
• Create time-limited download links, and save a file from a URL to a bucket.

Note

Jobs started from an assistant are billed to your Qencode account like any other job.

The assistant never receives your Qencode password or API keys. Qencode doesn't read your conversations with the assistant. It only receives the requests the assistant sends to Qencode tools, such as a video URL and the output formats you asked for.

For reference, the connection uses these OAuth permissions: openid, profile, email, offline_access, transcoding:read and transcoding:write.

See your connected apps

Open Settings and go to the Connected apps tab. It's available to the Owner, Admin and Developer roles.

• Connected applications lists every app you have authorized, with its project, its permissions, when you authorized it, and a Last used date. For some assistants, the Last used date stays at the day you first connected.
• Recent OAuth activity shows the latest authorization events on your account, with the event type, the app, the IP address and the date.

Disconnect an assistant

To disconnect in the Qencode User Portal:

1. Open Settings and go to the Connected apps tab.
2. Click Disconnect next to the app.
3. Click Disconnect again to confirm.

The app can't renew its access, and any access it already holds expires within about an hour. You can connect it again at any time.

You can also disconnect Qencode from the assistant itself, in its list of connected apps. Then check the Connected apps tab in the User Portal. If the app is still listed, disconnect it there too.

Disconnecting doesn't delete your jobs, outputs or account. To delete files, see Delete your data. To close your account, see Delete your account.

People and keys

Team members

Owners and Admins can remove a team member or change their role on the Team tab of Settings. Removing a member closes their Qencode account: they can't sign in, and any AI assistants they connected lose access within about an hour. Their data isn't erased. See Organizations for details.

Media Storage access keys

Access keys let tools and scripts reach your Media Storage buckets. To manage them, go to Media Storage → Access Keys and open the menu next to a key:

• Regenerate Key replaces the key. Anything still using the old key stops working.
• Delete removes the key.

Password and two-factor authentication

If you sign in with an email address and password, the Account tab of Settings has a Security section where you can change your password and turn on two-factor authentication (2FA). If you sign in with Google or GitHub, manage your password and 2FA with that provider.

Delete your data

Delete files and folders

1. Go to Media Storage → Buckets and open the bucket.
2. Open the menu next to a file or folder and choose Delete. To delete several items at once, select them and choose Actions → Delete.
3. Confirm the deletion.

Delete a bucket

1. Delete the files in the bucket first.
2. Go to Media Storage → Buckets and open the menu next to the bucket.
3. Choose Delete.
4. Enter the bucket name and click Delete.

Deleting a bucket also deletes the Content Delivery domains and signing keys linked to it.

Outputs in your own storage

Qencode doesn't control files you sent to your own storage. Delete them with your storage provider's tools.

Delete your account

Deleting your account closes it. It doesn't erase the data linked to it.

Warning

If you're the Owner of your Organization, deleting your account also closes the accounts of every team member in the Organization. To leave without closing their accounts, first make another member the Owner. See Organizations.

1. Open Settings and go to the Advanced tab.
2. Click Delete Account.
3. Enter your email address and click Delete.

After you delete your account:

• You're signed out and can't sign in again.
• Connected apps, including AI assistants, lose access within about an hour.
• Usage up to that day is still invoiced.
• You can't undo this from the User Portal.
• Qencode keeps your account record, job history, usage and security logs, and billing records. See What Qencode keeps.
• Outputs in temporary storage are deleted 24 hours after their job finished, as usual.
• To remove your Media Storage files, delete them and their buckets before you delete your account. See Delete your data.

Need More Help?

For additional information, tutorials, or support, visit the Qencode Documentation page or contact Qencode Support at support@qencode.com.