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Auto-Refill Balance


The Auto-Refill feature by Qencode proactively tops up your wallet, ensuring uninterrupted video services whenever its balance approaches a specified threshold.


  • Efficiency: Get free credits for deposits without the need for manual monitoring.


  • Make sure you have an Activated Account and a valid Payment Method

Enable Auto-Refill

  1. Navigate to Wallet at the header
  2. Select Add Funds for the dropdown
  3. Select the Auto-Refill tab
  4. Click Enable Auto-Refill to expose settings.

Configure Refill Settings

  1. Choose a Payment method
  2. Set the Refill threshold with the amount remaining in wallet that should trigger a refill
  3. Set the Amount with the deposit to add when Refill threshold has been reached
  4. Click the Save billing settings button to confirm.
Video Instruction

Enjoy an uninterrupted experience with Qencode!

Bonus Credit Calculation:

  • The bonus is credited to the user's account automatically after they refill their wallet. User doesn't need to do anything extra—no manual steps are involved.
The bonus is applied only when your wallet has a positive balance.

How is the Bonus Calculated?

The bonus amount is determined based on the following table:

Wallet Top-Up AmountBonus Percentage
Less than $2000%
$200.00 - $999.995%
$1000 - $4999.9910%
$5000 and above15%

Troubleshooting Tips:

  • Regularly update payment details
  • Verify if your bank endorses automatic transactions
  • Encounter refill issues? Check your payment method and balance
  • Reevaluate your threshold relative to your common usage if facing excessive charges
  • Persistent problems? Get in touch with our support team.

Best Practices:

  • Threshold Setting: Base it on your routine consumption; account for unforeseen spikes but remain within budget.
  • Usage Monitoring: Irrespective of Auto-Refill's ease, routinely oversee your consumption and expenses.
  • Payment Data: Ensure your saved payment method is always up to date to avoid any interruptions in the auto-refill process.


  • Refill range: $5 to $1,000,000
  • Threshold range: $1.00 to $1,000,000.00
  • Input limit for amount: 15 characters (inclusive of punctuation)

Need More Help?

For additional information, tutorials, or support, visit the Qencode Documentation pageLink or contact Qencode Support at support@qencode.com.